Design Crafters

Have you ever received a broken or defective Christmas gift and you’re not sure what to do? One scenario may be that you feel awkward telling the gift giver because you fear they may feel you’re being ungrateful. Or perhaps you don’t want them to feel bad and make them feel obligated to send you another one. Or maybe you just simply don’t know how to go about resolving the problem.

If you want to avoid awkwardness and try to resolve the problem without involving the sender, here’s what you may want to do…

Assuming the item was shipped from a store or warehouse, there should be an invoice include in the parcel. This invoice should include a customer support number and possibly instructions for returns and exchanges. Simply contact the customer support number and see what the options are. In most cases it would be an exchange for the unbroken version of the same item. It doesn’t take much time, just pick up the phone and get it done.

I recommend making a special file for all those receipts and hang on to them for at least a year. Even if the item arrived fine, it may end up having problems down the road within the return policy period. 

Be sure to take care of it immediately while you’re still within the return policy period. If you wait too long, you may miss out on the time frame that company allows exchanges or returns.  Please be understanding of the stores or manufactures policies. In order for companies to keep their doors open, they must put some limits on things like this. Otherwise you get people trying to return things many months, even years after.

Stay tuned in out photo Christmas cards blog for a continuation on this topic.