Design Crafters

In yesterdays photo Christmas cards blog we talked a little about how to handle the situation of broken, damaged or defective Christmas gifts, assuming they came from a store and included a receipt.

What if the gift came from a store but there was no receipt (a.k.a. invoice) inside the box? Then what? Well…that’s where modern technology can save the day. Hop onto the internet and look up the stores contact info. In order to do an exchange, most places need to have the original order number to link it to, but without an invoice you can’t tell them what it is.  Depending on the computer program or filing system, many companies can find that invoice/order with information such as the senders email address, phone number, last name, etc. So have handy as much of the senders information as possible. Give them something to work with.

Now in the case where the broken gift was shipped from the individual versus a store, the first thing to do is look at the package to see if it was insured. If it was, then great! The recipient would just follow the steps to get the insurance money to replace the item, which may or may not need to involve the sender.

If the gift wasn’t insured some people would simply thank the person for the gift and not mention it’s broken. However, they may prefer you say something before the return/exchange policy period ends. We’ll go into more details about this in tomorrows photo Christmas cards blog. See you then.